Refund and Returns Policy

   Shipping and Delivery

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Transportation method and delivery time:

1. After placing the order, you will receive a confirmation email. After shipping, you will receive another email with detailed tracking information included.

2. Total delivery time=processing time+shipping time.

Processing time=the period from the date of placing the order to the time of shipment.

Transportation time=the time when the goods arrive at the predetermined destination and are delivered to you.

Processing time:

The time required to prepare the items for shipment from our warehouse. This includes preparing your items, conducting quality checks, and packaging for shipment.

Shipping time:

The time your item was transported from our warehouse to its destination.

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Expected delivery time:

We strive to provide you with the best shopping experience and offer free delivery services worldwide.

Approximately 7-20 working days

If you have any questions or concerns, please feel free to contact us!

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FAQ: Frequently Asked Questions:

Can you ship to my country?

We can ship to various parts of the world.

2. Why can’t I choose the courier company I want?

We always make every effort to choose the most convenient courier company for your preferred transportation method among the many available options.

3. I urgently need to receive my order. Can I choose express delivery mode of transportation?

Yes, you can choose express delivery, but you may need to pay a higher shipping fee for choosing express delivery. In addition, orders shipped through express delivery services are often more likely to be intercepted by customs personnel and result in higher import tariffs. You will be able to choose your preferred shipping method on the checkout page of the order.

Why can’t I choose free shipping for my country?

We do not provide free delivery services to certain countries/regions as they cannot guarantee cheap or reliable delivery services. However, we strive to increase the number of countries/regions eligible to use our free delivery service, and you may find this option applicable to your country/region in the near future.

What is your return policy?

We hope to ensure that you are satisfied with our product. If you are not satisfied and wish to return the item, as long as it is intact and within 30 days, we will allow the return. If you need return instructions, please contact us via email or chat so that we can send you return instructions, inform you where to return the product, and provide you with a return authorization. Before contacting us, please do not return any items without (return authorization). Please also note that the customer will be responsible for returning the product.

After receiving the return, we will process the return and refund within 1-2 working days.